Privacy Policy
ACJ Retaining Solutions Ltd ("we", "us", "our") is committed to protecting your privacy and handling your personal data responsibly. This policy explains what data we collect when you use our website, how we use it, and your rights under UK GDPR and the Data Protection Act 2018.
Who we are
ACJ Retaining Solutions Ltd is a company registered in England and Wales.
Company number: 16417285
Registered office: 30 Greenbox, Weston Hall Road, Stoke Prior, Bromsgrove, Worcestershire, B60 4AL
Contact: info@acjretaining.co.uk
For the purposes of UK GDPR, ACJ Retaining Solutions Ltd is the data controller.
What data we collect
When you use our website, we may collect the following:
Information you give us directly
When you complete our enquiry form or contact us, we collect your name, email address, phone number, and any details you include in your message.
Information collected automatically
When you visit our website we may collect technical information including your IP address, browser type, device type, pages visited, time spent on pages, and referring website. This is collected through analytics tools and standard server logs.
Cookies
Our website uses cookies to function correctly and to help us understand how visitors use the site. See the Cookies section below for details.
How we use your data
We use the information we collect for the following purposes:
To respond to enquiries and provide quotes for our services
To deliver services we have agreed to provide
To maintain records of correspondence and projects
To improve our website and understand how it is being used
To comply with our legal and regulatory obligations
We will not sell your data to third parties under any circumstances.
Legal basis for processing
Under UK GDPR, we rely on the following legal bases for processing your data:
Consent: where you have actively agreed to us processing your data (for example, by submitting an enquiry form)
Contract: where processing is necessary to deliver services we have agreed to provide
Legitimate interests: where processing is necessary for our legitimate business interests, such as understanding how our website is used or maintaining business records
Legal obligation: where we are required to process data to comply with the law
How long we keep your data
We retain personal data only for as long as necessary for the purposes set out above:
Enquiry data is retained for 12 months if no project results
Client project data is retained for 7 years after project completion, in line with HMRC and accounting requirements
Website analytics data is retained for 26 months
Who we share your data with
We do not sell, rent, or trade your personal data. We may share data with the following third parties where necessary:
Service providers who help us operate our business, including our website hosting provider (Framer), email provider, and accounting software. These providers are bound by data processing agreements and are only permitted to use your data as instructed by us.
Professional advisers including accountants, solicitors, and insurers where required.
Suppliers and subcontractors involved in delivering a specific project, only where necessary and only with the minimum information required.
Regulatory or legal authorities where we are required to disclose information by law.
How long we keep your data
We retain personal data only for as long as necessary for the purposes set out above:
Enquiry data is retained for 12 months if no project results
Client project data is retained for 7 years after project completion, in line with HMRC and accounting requirements
Website analytics data is retained for 26 months
International transfers
Some of the third party services we use may transfer data outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or adequacy decisions issued by the UK government.
Cookies
Our website uses cookies and similar technologies. Cookies are small text files placed on your device when you visit a website. We use the following types of cookies:
Essential cookies: required for the website to function. These cannot be disabled.
Analytics cookies: help us understand how visitors interact with the website. We use these to improve the site.
Functional cookies: remember your preferences to improve your experience.
You can manage your cookie preferences through the cookie banner displayed when you first visit the site, or by adjusting your browser settings to block or delete cookies. Note that disabling some cookies may affect website functionality.
Your rights
Under UK GDPR you have the following rights regarding your personal data:
Right of access: request a copy of the data we hold about you
Right to rectification: ask us to correct inaccurate or incomplete data
Right to erasure: ask us to delete your data, subject to certain exceptions
Right to restrict processing: ask us to limit how we use your data
Right to object: object to certain types of processing, including direct marketing
Right to data portability: request a copy of your data in a portable format
Right to withdraw consent: where we rely on consent, you can withdraw it at any time
To exercise any of these rights, contact us at info@acjretaining.co.uk. We will respond within one month.
If you are unhappy with how we have handled your data, you have the right to complain to the Information Commissioner's Office (ICO):
Website: ico.org.uk
Phone: 0303 123 1113
Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Changes to this policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
Contact us
If you have any questions about this privacy policy or how we handle your data, please contact us:
ACJ Retaining Solutions Ltd, 30 Greenbox, Weston Hall Road Stoke Prior, Bromsgrove Worcestershire, B60 4AL
Email: info@acjretaining.co.uk
Let’s work together
Let’s work together
Let’s work together
Specialists in retaining structures, slope stabilisation, erosion control and general site investigation works.
Specialists in retaining structures, slope stabilisation, erosion control and general site investigation works.